sales@bigfitness.com

Click Here to see what they're saying about BigFitness.com!

		Print this Page and get 5% OFF Your  First order at One of  our Stores. 5% OFF Your First order in our store Print this coupon  and bring it in!
BiG FiTNESS Pawtucket 560 Mineral Spring Avenue Pawtucket, RI 02860 Click For Map Phone 401-729-9000	BiG FiTNESS Seekonk 1275 Fall River Avenue Seekonk, Mass. 02860 Click For Map Phone 508-336-6921

Contact Us
Warranty Information
Shipping Information
Ordering Options
Price Protection / Price Matching
Refund / Returns Information
Pricing Errors
Reconditioning Info

Thank You For Visiting BigFitness.com, a Big Fitness website.

• Big Fitness is the largest known dealer of Pre-Owned reconditioned fitness equipment, and on the way to becoming the largest direct dealer or new equipment.
• Big Fitness has been in business since 1991.
• You can feel comfortable buying from Big Fitness. Not only do we sell products on the Web but we run and operate a huge catalog business and the biggest retail fitness store in the United States. So feel free to call us anytime with any questions.
  

---

Warranty Information:

All Products have a 31 day money back guarantee.

• All new equipment is backed by the manufacturers warranty through Big Fitness.
• All used reconditioned equipment is warranted through Big Fitness.
• Warranties vary per machine (Please refer to individual machines pages for warranty information).

Remanufactured / Used Equipment Warranties:

In Home Warranty:

• Lifetime (toll free) phone support
  
• Lifetime frame
  
• 1 year parts on all motors
  
• 180 days parts on entire machine
  
• 90 days wearable replacement / repair on pads, grips, belts and cables due to manufactures defects
  
• 30 days labor reimbursement
  

Commercial Warranty:

• Lifetime (toll free) phone support
  
• Lifetime frame
  
• 6 months parts on all motors
  
• 90 days parts on entire machine
  
• 45 days wearable replacement / repair on pads, grips, belts and cables due to manufactures defects
• 15 days labor reimbursement

Warranty excludes any damage caused by the user including misuse and electrical issues.
Warranty only extends to the original purchaser from the original date of purchase and is non transferable. Labor work and warranty must
be verified and approved by Big Fitness first.

Used Weight Training Equipment

• 100% Working Condition -No rips on pads.
  
• Extended Warranty Information
  
• Big Fitness offers extended warranties on all items over $75.00
  
• With our extended warranties, you get:
  
• Lifetime (toll free) technical support
  
• Lifetime frame
  
• Double the existing warranty on non-wearable parts
  
• Full coverage against products defects or faulty workmanship
  
• Access to more than 10,000 service centers nation-wide

Return to top

---

Shipping Information:

We have made shipping easy for you while making sure you get the best possible price. Big Fitness offers three ways to ship: UPS, USPS Parcel Post and Common Carrier curbside delivery.


About Common Carrier Delivery:

Additional shipping charges apply to residents outside the 48 contiguous states and other countries.


Return to top

---

Reconditioning Information:

Remanufacturing the Stairmasters

Prep Work

• First, we strip all components down to the frame and handle bar assembly.
• Then we check the pedal shafts to see if they are worn. If they are worn, we weld on a new shaft to ensure a tight fit for the pedal arms
• We then send the frame, handles, pedal arms and stabilizer bars out to be painted. This process takes about 2 weeks.
• When the parts return from being painted, we replace both bushings in the pedal arms and the single bushing in the stabilizer bar.
• We clean and armor all the side covers, and leg levelers. We also clean or replace the pulleys and pedals.
• We then check the alternator brushes, if worn we replace with new brushes.
• The transmission and the hub assembly (one-way gear) are checked thoroughly and the pieces are cleaned up or replaced if need be.
• The shaft and the both bearings are replaced in the hub assembly with brand new parts.
• The chain is also replaced with a brand new chain, and the springs are cleaned up and if worn they get replaced.

Assembly

• After receiving the frame, we start by attaching the four leg levelers, the pedal arms and the stabilizer bars.
• Then we replace both shock mounts with brand new ones. The shock mounts are the rubber stoppers that prevent the pedal assembly from hitting the frame.
• Next, we attach the pulleys to the frame, connect the pedals to the pedal arms and connect the spring to the chain. This completes the pedal assembly.
• Once the pedal assembly is complete, we connect the hub assembly (one way gear) using all new hardware. When the hub assembly is connected we then attach the chain to both sides of the hub bearing and then attach the spring to the side of the frame.
• We then connect the drive train; we start by mounting the transmission with new hardware. Next, we connect the alternator to the frame, and connect the chain from the hub assembly to the transmission. Then we connect the capacitor to the frame using new hardware.
• The drive train is now complete. The next step is to tension the alternator belt, and connect the capacitor and main wiring harness to the alternator.
• The handle bars are attached next, we start by tightening the four nuts and bolts on the handle mounts. We then put new 29” grips on the handles. After the grips are on, we add both handle inserts to the bottom of the handles and tighten the handles to the frame using ¼-20 x 2” bolts. Once those bolts are tight to the frame, we re-tighten the handle mount bolts. We then connect the top console.
• We then run several tests to the machine such as connecting the power supply and testing the alternator, the transmission, the top console and the wiring harness. If everything passes the tests we move on, if not then we replace whatever necessary to get the machine to 100% working condition.
• We then attach the side panels to the frame, also for your convenience we add a state of the art sweat guard that is designed to shield your sweat from getting under the side panels and eventually rusting the frame. The machine does not come from Stairmaster with this guard; it is an added feature we provide to ensure the life of your machine.
• For your safety we also add a 4” x 7” piece of non-skid tape on the bottom of the frame to avoid theslipping of the machine.
• We the put on the finishing touches on you machine. This includes checking all LED’s (Light Omitting Diodes), replacing the top console faceplate. Clean and armor all the sweat guard, side panels, and the rest of the machine.
• Lastly we check the power supply and run the machine again checking the resistance levels and the programs.
• Now your Stairmaster 4000PT is ready to be shipped to you.

Remanufacturing Cycles

• Our reconditioned cycles are warranted for 90 days parts, 30 days labor and lifetime 1-800 technical support from Big Fitness.
• You may ask, how do we recondition our bikes and cycles? For example a LifeCycle, our most popular bike.
  
• We have over 300 bikes in stock, we take multiple machines apart and use the best parts.
• The machine being sold is totally disassembled.
• It is detailed inside and out.
• All worn parts are replaced or repaired, all broken parts are replaced or fixed.
• Plastic shells are cleaned as good as we can get them, and we replace or cover over the plastic tape emblems or stripes.
• We fix any in the shells with hot glue and plastic backing for support. Any shells that are beyond repair are thrown away.
• We put the machine back together piece by piece.
• All Lifecycles get a new faceplate, Other bikes get one if they need one.
• The bike is tested and shipped out.

We try and get the machine as good as new.

When you get your bike and have any questions you can call us. We will always help you. we are also an ongoing supply for parts and free service support.

Return to top

---

Price Protection

Big Fitness sells all of our products at the minimum suggested retail price.

We constantly compare our prices to our competitors to make sure we are selling for less. Big Fitness strives to ensure you,
the consumer, are purchasing our products at the lowest possible cost. 
Big Fitness offers a 110% lowest cost guarantee. This offer is good prior to your purchase. If you find an the same item who’s
delivered cost is less from an authorized dealer we will price match 110% of the difference between the lower price and our
price. Just call us prior to placing your order toll-free at 1-888-292-1807 or email us at
sales@bigfitness.com and we will adjust the price for your purchase ensuring you the
lowest possible cost. 

If find an item you ordered at FitnessEquipment.com for less somewhere else within a 7-day period. Big Fitness will issue a store
credit for the difference of the delivered cost. You will be asked to provide proof of your lower price, e.g. written quote,
web page.

Return to top

---

Refund / Returns Information:

General Merchandise Return Policy

Your satisfaction is guaranteed for all purchases. If you are not satisfied with an item, you may exchange it or receive a refund
for the merchandise within 31 days of the original invoice date, provided all the terms defined in Directions for Returns are
complied with.

31 DAY
MONEY BACK GUARANTEE *
If you are not 100% Satisfied within 31 days you may return your purchase. The item(s) must be within big fitness's possession
within 31 days. Just call us at 1-888-292-1807ext. 3008 to get a return authorization number from our customer service
department. The item must be returned in the same package with no damage. Shipping charges back to Big Fitness are the
responsibility of the customer. If you need help returning
the product please call us.

When we receive your product back we will refund you within seven days.


Damaged Products

If you experience any problems when receiving your product, like damage in shipping, always accept the shipment and mark it damaged. Big Fitness will file claims for you against the shipper, send you out a new piece and pick up the old.

Directions for Returns

Call us at 1888-292-1807 ext 3008 No returns will be accepted without an RMA number. All returned products must be in the same condition that they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.

• We reserve the right to replace damaged parts and not the entire product.
• Please note that return shipping charges are not included in the refund and it is your responsibly to pay for return shipping.
• If you return a product damaged or not in the original box it is subject to a 25% restocking fee.
• It is recommended that you use a shipping carrier that requires a signature for proof of delivery.
  

Return to top

---

Pricing Errors.

Big Fitness is not liable for pricing errors.
If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.

If you have a question about the way an item is described or priced,
please contact our sales staff at (800) 383-2008 ext. 2.

Return to top