CATALOG
POPULAR BRANDS

Body Solid Fitness Equipment & Home Gyms
Harbinger Fitness Store
PowerBlocks Power Blocks- The PowerBlock Store
WaterRower Store
Big Fitness Customer Support

Return Policy

Home / Return Policy
Return to About Us

31 Day Returns / Life Time Resell-It Guaranty

31 Day Returns Policy!  
>The Big Fitness, 31 day return policy is simple.  If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full product refund
withing 31 days of the original purchase date.
We ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.  
All you have to do is fill out this form and get a return authorization number and you can send your item back.
>Big Returns made EZ!<
        You can return your purchase for up to 31 days from the purchase date.
        Products must be in the condition you received them and in the original box and/or packaging.
        All you have to do is fill out this form and get a return authorization number and you can ship your item back.
        Once your return is received and inspected by Big Fitness (usually within 72 hours of receipt), your refund will be processed and a credit
            will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company,
            it may take an additional 2-10 business days after your credit is applied for it to post to your account.
>LifeTime Resell-It Guaranty<    
If you don't have the original packaging or my item is not in the original condition you can still get your money back.
Sell it on our "Fitness Equipment "open marketplace" www.retred.com.
We will even help you find the right price to sell it at and help with shipping.

Simply list it on the item you have for sale on www.retred.com and the buyers will contact you.  There are no fee's to sell.

You can also sell it back or consign it to Big Fitness and sell it on the sales floor for a small commission.
To obtain an RMA number for exchange, please complete our online RMA form.

Defective or Damaged Items

If you receive a defective or damaged item, please fill out our online RMA form within 48 hours of receipt of goods.  At our discretion, we will either (a) provide free return shipping for the defective or damaged item and ship a replacement item or (b) ship replacement parts necessary to restore the item to its advertised condition.  If you do not agree with our decision or would like a refund, you may return your item under the terms of our 31 Day Satisfaction Guarantee (above).

If your item arrives via common carrier truck, please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.  Failure to follow these steps will void this return policy.

Other Order Discrepancies

If the merchandise you receive does not match what you ordered, you must notify us within 7 days via phone or by emailing customerservice@bigfitness.com.   Failure to do so may void this return policy.
Please note that many orders will arrive in multiple shipments from different warehouses.

Partial Refunds

Partial refunds will be issued for any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.  Up to 50% of the item's price may be subtracted from your refund amount.

UPS Electronic Return Labels

If your order was shipped by UPS, USPS, or FedEx, you may request a UPS Electronic Return label. You will receive an email from UPS containing the instructions you need to obtain and print your label.  Affix it to your repackaged item and take it to a UPS Store location or hand it to any UPS driver.

Return mailing labels are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

Unless customer service has authorized return shipment at our expense, the cost of return shipment will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.  This includes items shipped under our Shipping Included promotion.


Return to About Us