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Return Policy &

Return/Refund Policy

60 Day Return Policy

Your complete satisfaction is our priority. That’s why we offer a 60-day customer satisfaction guarantee. If for any reason you are unsatisfied with the "New" product you purchased, you may return it within 60 days of purchase for a full refund. 

The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials. 
We do not take returns on used equipment. 

You will be required to pay all shipping costs, plus a restocking fee, unless:
  • You received the wrong product
  • The product you received was damaged (e.g. during shipping)
  • Items Returned without original packaging, used, damaged or unclean will be charged a 25% restocking fee. 

    Call Big Fitness to start your return 508-343-8003


No Sales Tax Charged unless you live in Mass.

Free Shipping on All New Items Sold at Big Fitness.  Free Shipping does not include at home installation or delivery from our store in Seekonk MA.

Some Used commercial Items may have extra shipping due to the weight and size of the item.